Game Studios
Our games come from SmartSoft, Rival, InstaNet, Tom Horn Games and Vivo Live, together with Betsoft, Dragon, Saucify, Qora and Wingo, and FreshDeck, Felix Gaming, Fugaso, Dicelabs and Spinomenal.
Welcome to True Fortune Casino
True Fortune Casino is our online casino, and we are glad to welcome you. Sign up, pick your first deposit offer and start with the games you like best.
Slots and Casino Games
Our lobby brings together slots, table games, video poker and live games, and you can play the games in free money mode for as long as you like before you play for real.
Slots
Among our slots are Secrets Of The Nile, Zeus Thunder Tower, Hidden Garden, Freeze Squeeze, Burning Lion, Jungle Sisters, Golden Eve: Hold n Roll and Viva Las Vengeance.
Video Poker
Video poker fans can choose Jacks or Better, Joker Poker, Double Joker, Tens or Better and Deuces and Joker.
Table and Live Games
At the tables you find FreshDeck Blackjack, FreshDeck Baccarat, FreshDeck European Roulette, FreshDeck Casino Holdem and Tri Card Poker. In our live games you can play Live European Roulette, Live Baccarat, Live Caribbean Poker and Live Dragon Tiger.
Welcome Offers and Promotions
Each promotion runs for the period shown with the offer.
Your First Deposit
We match your first deposit with either our welcome bonus for slots, Keno and scratch cards or our cashback insurance for table games. You pick the offer that suits the way you play.
Comp Points
All our depositing players earn comp points on their real money wagers.
Competitions
Members join all our competitions for free, and our Dealer e-mails you about upcoming competitions and promotions.
Refer a Friend
We add a $25 bonus to your account after your friend signs up for a real money account, deposits at least 25 in their account currency and makes a few wagers. Both of you receive your bonus after that deposit, so allow 48 hours for it to arrive. Friends who share your computer or IP address cannot take part, and your friend must be new to us. The bonus then shows in the promotions list of the Cashier, where you click Claim to add it to your balance.
Bonus Rules
Our bonuses carry wagering and cash out rules.
Wagering and Cash Out
Bonuses carry a wagering requirement that you complete before a withdrawal, unless we state otherwise beforehand. Free and deposit bonus money cannot be withdrawn. The bonus amount is deducted when you cash out and is not reissued. A bonus of 200% or more claimed with a deposit has a maximum cash out of 10 times that deposit. Cashback carries 1x wagering and a maximum withdrawal of 10 times the cashback amount, including cashback given as gifts, comps or free chips, and we may deduct cashback money from a pending withdrawal. Cashback from tournaments, raffles and special promotions, which include bonuses of 200% or more and cashback insurance of 75% or more, carries 1x wagering and a maximum withdrawal of 2 times the cashback. While you have a pending withdrawal or a balance over 100 in your account currency, you do not receive tournament prizes, raffle cash, cashback from our cashback promotions or any other special promotion.
Playing Without a Bonus
If you prefer to play without a bonus, tell Support before you start, and Support removes it while you have not begun to play. Once you place a wager with a bonus, you must play it through until your balance is zero or the wagering requirement is complete.
Free Chips
Wagering of 20x to 60x applies to free chips, comps and other no deposit bonuses unless the offer specifies otherwise. Winnings from a free bonus are capped at 50 credits, and any extra balance is cleared. If you deposit on top of a free chip balance, the balance you had before that deposit still counts as free play.
Cashing Out Free Chip Wins
You can cash out free bonus winnings only once, unless our casino manager approves otherwise, and if you have never deposited, only within the first 30 days after registration. In that case you also make one successful deposit of at least 15 in your account currency before that cash out, and that deposit stays out of the withdrawal. If you have deposited before, you can cash out a free chip win only when you added funds within the last 30 days, otherwise you count as a free bonus player and cannot withdraw winnings from free bonuses or cash we grant.
Deposits
You deposit through the payment options available in the Cashier.
Visa
Mastercard
Bitcoin
Payment Methods
We accept Visa and Mastercard credit and debit cards, web wallets and vouchers, and our deposit options also include Cashlib and Bitcoin. Ask our support team by chat or e-mail which methods suit your country.
Limits and Fees
The minimum deposit is 5 or 10 EUR depending on the method, and the maximum ranges from 200 EUR to 1,000 EUR. We take a 3% processing fee on deposits, and credit card deposits can carry a fee of 3% to 6.5%.
Payments in Your Name
Every card, e-wallet or other method you deposit with must be registered in your own name, with the same first and last name as your account, and you register only cards on which you are the signatory. We check this when you withdraw. If the names do not match, we cancel your withdrawal requests and close the account, and our checks can also void winnings and refund the original deposit to the account you used.
Crypto Deposits and Refunds
A crypto deposit counts once it is confirmed on the blockchain at the wallet address you receive during the deposit. A crypto deposit that is later voided or reversed is treated as fraud, and your previous, ongoing and future withdrawal requests become void. You can ask for a refund within 24 hours of the original deposit, once our compliance department has approved your account, for a game malfunction with a screenshot, for credits you were unable to play or for a wrong charge with a statement. Refunds by paper check or bank wire carry a processing fee in your account currency, 55 for a paper check, 20 for a SEPA wire and 75 for a SWIFT wire. We cannot refund crypto deposits under $25, so the amount stays on your balance as credits and is treated as a deposit.
Withdrawals
You can request a withdrawal at any time.
Approval Times
Approval of a withdrawal can take up to 18 working days from the day the authorisation process is completed, and our Fraud department also authorises each pending withdrawal. You can reverse a withdrawal before it is processed and keep playing with those credits.
Limits and Fees
The minimum withdrawal is 50 in your account currency. You can withdraw up to 1,500 credits per withdrawal and 10,000 credits per month, and we pay larger amounts in instalments until the full amount is paid. A transfer fee of 10 to 40 in your account currency applies depending on your location, set by the payment processor and paid by you.
Rules Before You Cash Out
Every deposit must be wagered at least once, and you must complete every wagering requirement before you request a withdrawal, or the request may be denied. For a deposit of 249 or less in your account currency, the maximum withdrawal for that specific play session is 10 times the deposit, and we clear the rest of that balance. Deposit bonuses used in that session may also be deducted from the pending withdrawal. A crypto withdrawal must follow a crypto deposit. Send the documents we ask for within 30 days of your request, otherwise the withdrawal is cancelled.
Account and Verification
Who Can Play
You must be 25 years or older to play. The minimum age in your country may differ, and you check it yourself, just as you check that online play is allowed where you live. We allow one account per player, household, device and IP address.
Documents
To approve a pending withdrawal we ask for a copy of your ID or passport, front and back, a recent utility bill with your name and address, both sides of every card you used with all numbers covered except the first four and last four, and a signed Card Authorization Form. If you used Neteller or Skrill, your ID or passport and a recent utility bill are enough. We may also ask for these documents to prevent fraud, and until we receive and approve them you cannot play. Send clear digital pictures to our support team with your name and username. Once our Finance department approves them, your name joins the next available payment cycle.
Your Account
If you do not sign in for 120 days, or go 120 days without placing a bet, the balance on your account is forfeited. If you ask to withdraw that amount later, we look at each case individually but may still apply this rule. Funds left when you close your account, pending withdrawals included, cannot be withdrawn. Use the password link on the sign-in screen if you forget your password and we e-mail you a new one, and remember that we never ask for your password by e-mail or phone. Send any complaint in writing within 5 days of the event. We may decline a later complaint, although we consider extenuating circumstances case by case.
Fair Play, Security and Licence
Fair Games
Results come from Rival's cryptographically secure random number generator, which has been independently tested. Depending on the game, one or more decks are shuffled before every wager, and the game server record decides any dispute about a game outcome. Stake progression systems such as Martingale are allowed unless combined with automation, manipulation or exploitation.
Security and Licence
We protect the data passed to and from our server with the SSL4 protocol and 128-bit encryption. True Fortune Casino is registered, licensed and regulated by the Government of Curacao.
Responsible Gaming
Limits and Breaks
You can set your own deposit amount limit, and with a simple written request to Support we set a limit on your account, with daily, weekly and monthly amounts you choose. You can also ask Support for a break of up to six weeks, and during that time we limit access to your account and to new accounts you try to open.
Self-Exclusion and Closing Your Account
Our self-exclusion programme blocks your account shortly after we receive your request, and you can ask Support to close your account completely at any time. Our trained staff watch for compulsive and underage gambling and act when they see it.
For Parents
Install child protection software and protect your gambling programs with a password so children cannot reach them.
Customer Support
Our support team is available 24/7 by phone, chat and e-mail. Live chat connects you with an agent straight away, and you can e-mail us at [email protected].
FAQ
How do I set a fun money balance?
In fun money mode, open the Cashier, choose set balance and enter the balance you would like.
Why do the slot reels keep spinning?
A poor internet connection can stop the server result from reaching you. Close the game and open it again to return to your last known position.
What happens if the cards do not flip during a hand?
Our game server holds the wager until it can resolve the bet.
Where can I read the rules of a game?
The rules of each game are available through our help facility.
Where can I see my transactions?
Transfer and Wagering histories are available in the Cashier.