Responsible Gaming

Our approach

We want play at True Fortune to stay fun. Our staff are trained to spot signs of compulsive gambling and underage play and to act on them.

Limits

Choose how much you can afford to lose before you play and set daily, weekly and monthly limits. Send a simple written request to our support team and we set the limit on your account.

Taking a break

Ask Support for a break of up to six weeks. During that time we limit access to your account and to any new account you try to open.

Self-exclusion and closing your account

Through our self-exclusion programme you can ask us to cancel your membership, and we block the account shortly after we receive the request. You can also ask Support to close your account completely at any time.

Healthy habits

Treat gambling as entertainment, never as income, and never stake money you need for rent or bills. Do not chase losses, learn how a game works before you stake money on it and make the decision to play yourself.

Protecting minors

Nobody under 25 may play at True Fortune. Do not leave your device unattended while you play, protect gambling software with a password, use child protection software and tell us at [email protected] if you know of a registered minor.

Getting help

If gambling is causing you problems, Gamblers Anonymous, Gambling Therapy and Global Gambling Guidance Group (G4) offer support.